Customer Service / Grievance Redressal Cell

Online Gold Loan

Customer Service / Grievance Redressal Cell

We aim to provide the best customer service. In case you are not satisfied with the services provided, you can highlight your concern on the below mentioned touch points:

Call 1800-420-22-33 (Toll free)

Mr. Manesh M, Mobile : +91 9349475595
Mr. Samir Debnath, Mobile : +91 487 3050112
Mrs. Vijayalakshmi M.S, Mobile : +91 9946729999
Email : crm@manappuram.com

Write to "Customer Services Cell", Manappuram House, P.O Valapad, Thrissur District, Kerala, Pin 680 567

The authorities with whom you can lodge your grievances with escalation matrix are displayed in all our branches.

For any complaints not satisfactorily addressed or is remaining unresolved even after timely response from our end, we have an Arbitration mechanism in place to which the grievances maybe escalated. You may resort to the said Arbitration process as per the provisions laid down in the loan document. The present panel of Arbitrators is given below:

List of Arbitrators

Name	Address	Contact Number
Vijayan N.K	Arbitrator, Near Civil Station, Ayyanthole	0487-2361066
K.V. Mohanakrishnan	Arbitrator, Nambanath Building, Ayyanthole	9496169916
P.C. Madhavan	2/4 Corporation Building ,Cherooty Road, Kozhikode	9447345884
M.D. Sasikumar	Lexus Partners, Beeta Plaza, Krishnaswamy Road, Near Padma Junction, Ernakulam	9895053068

Further, if your complaint remains unresolved to your satisfaction within one month of lodging the complaint with us you may appeal to

The General Manager
Reserve Bank of India
Department of Non-Banking Supervision
Regional Office, Bakery Junction
Thiruvananthapuram, Kerala – 695033
Email : dnbsthiro@rbi.org.in
Phone : 0471 – 2783210 , 2324505, 2338818