Online Payment FAQ

• What are the services available within the Customer Online Portal?

  Through the Customer Online Portal, eligible customers can opt for online gold loan (OGL) disbursement, i.e. avail a fresh gold loan where the loan amount is instantaneously transferred to his bank account.
  
  The other services we offer are:
  a. Make payments to gold loan account(s) through DEBIT CARD/NET BANKING
  b. View statement of account of gold loan
  c. Download the OGL Pawn Ticket
  d. Download OGL One-time Registration form

• Who can access the Manappuram Customer Online Portal?

  All existing customers get access to Customer Online portal by entering their user ID and Password.

• How can the customer obtain ID and Password?

  Customer can use any of the following three—mobile number, email ID or Customer ID—as his User ID. A password is generated through the customer portal by entering the following details:
  
  a. Customer ID
  b. Mobile Number (as given to the branch at the time of creation of customer record)
  c. Email ID

• What is Customer ID?

  Customer ID is a system generated unique identification number issued to customers at the branch when they avail a gold loan for the first time. The Customer ID is recorded on the pawn ticket issued to customers by the branch at the time of availing the Gold Loan.

• How to retrieve password if one forgets?

  The customer can retrieve (or change) his password anytime through the “Forgot Password” option within the Customer Online Portal.

• How can the customer carry out online settlement of Gold Loan?

  Customer can settle the gold loan by accessing the Manappuram customer portal through his User ID and password. After entering User ID and password, the system will give complete information about the Gold Loan accounts. By selecting the appropriate loan account, the customer can remit the settlement amount through the following options:
  
  a. Debit Card
  b. Net Banking
  c. Mrupee Wallet
  d. Mpesa Wallet

• Are there any extra charges for making online payments?

  Payment Mode	Type of Transaction	Transaction Slab	HDFC Bank Payment Gateway	PayU	Billdesk
  Net Banking	Interest payment	Rs.100/- and above	Zero charge	Zero charge	Zero charge
  		Below Rs. 100/-	Rs. 9/- + GST	Rs. 13/- + GST	Rs. 11/- + GST
  	Part Payment	Rs.1000/- and above	Zero charge	Zero charge	Zero charge
  		Below Rs.1000/-	Rs. 9/- + GST	Rs. 13/- + GST	Rs. 11/- + GST
  	Full Payment	Rs.1000/- and above	Zero charge	Zero charge	Zero charge
  		Below Rs.1000/-	Rs. 9/- + GST	Rs. 13/- + GST	Rs. 11/- + GST
  Debit Card	Transaction amount above Rs. 2,000/-		0.90% + GST	1.00% + GST	Rs.25/- + GST
  	Transaction amount below Rs. 2,000/-		Zero charge	Zero charge	Zero charge
  UPI	Transaction amount above Rs. 2,000/-	Rs. 8/- + GST
  	Transaction amount below Rs. 2,000/-	Zero charge

• Are credit cards allowed for making online payments under OGL?

  No, as of now Credit Cards are not allowed for online payments under OGL.

• How can I become a Manappuram Customer?

  Please visit any of our branches with a valid Proof of Address (POA) and Proof of Identity (POI) to become a customer of Manappuram Finance Ltd.

• What are the eligible documents for POA & POI?

  The following are the documents eligible for POA & POI
  
  Proof of Identity (POI)
  Passport
  PAN Card
  Voter ID card
  Driving license
  Ration Card with photo
  UIDAI card (Aadhaar)
  Bank Pass Book issued by public sector banks having photograph of the customer
  
  Proof of Address (POA)
  Passport
  Voter ID card
  Driving license
  Ration Card with photo
  UIDAI card (Aadhaar)
  Bank Pass Book issued by public sector banks having photograph of the customer
  Telephone bill
  Electricity bill
  Water bill
  Bank account / Credit card statement
  Municipal / Local/ House tax bill / receipt
  Authentic rent receipt / lease document
  Letter from reputed employer, public authority
  LPG connection receipt issued by a distributor of public sector oil companies (IOC, BPCL, HPL).
  Registered letter cover with customer as addressee (but customer should not be the sender)
  Cheque book leaf which contains the full address.
  Pass Book issued by Post Office.
  Proof of address issued by Post Office.
  Motor vehicles registration book / certificate.
  Insurance premium receipt.
  Certificate of residence issued by Government / Local authorities.