Express Pay FAQ

• What is Express Pay?

  Express pay is the facility that enables payment of principal or interest in a Gold loan without registration for eServices

• How can payments be done through Express Pay?

  Customer has to complete the following steps for making payments through Express Pay
  a. Enter the 16 digit pledge number of the customer
  b. Enter the mobile number and email ID (for getting confirmation of payment)
  c. Select any of the following options:
     a. Full settlement amount payment
     b. Full interest amount payment
     c. Part Interest/Principal Payment
  d. After selection, customer can make payment

• What options are available for online payments?

  The customer can remit the settlement amount online through the following options:
  a. Debit Card
  b. Net Banking
  c. Mrupee Wallet
  d. Mpesa Wallet

• Are there any charges for making online payments?

  Customer will have to bear his bank’s service charge, if any, for online payments. Presently, for payments through Net banking facility, the customer has to pay Rs. 13/- plus service tax, i.e. Rs.14.95, and this is irrespective of the transaction amount. If customers choose the Debit Card option, below Rs. 2000 they have to pay 0.75 percent of the transaction amount plus service tax, and above Rs. 2000 they have to pay 1.00 percent of the transaction amount plus service tax.

• Is credit card allowed for making online payments?

  No, as of now Credit Cards are not allowed for online payments under OGL.

• Can a friend or relative make payments on behalf of the customer through the online channel?

  Yes, friends/relatives can make such payments. They must enter their mobile number and email Id for getting confirmation of payment from our side.

• How can I become a Manappuram Customer?

  Please visit any of our branches with a valid Proof of Address (POA) and Proof of Identity (POI) to become a customer of Manappuram Finance Ltd.

• What are the eligible documents for POA & POI?

  The following are the documents eligible for POA & POI
  
  Proof of Identity (POI)
  Passport
  PAN Card
  Voter ID card
  Driving license
  Ration Card with photo
  UIDAI card (Aadhaar)
  Bank Pass Book issued by public sector banks having photograph of the customer
  
  Proof of Address (POA)
  Passport
  Voter ID card
  Driving license
  Ration Card with photo
  UIDAI card (Aadhaar)
  Bank Pass Book issued by public sector banks having photograph of the customer
  Telephone bill
  Electricity bill
  Water bill
  Bank account / Credit card statement
  Municipal / Local/ House tax bill / receipt
  Authentic rent receipt / lease document
  Letter from reputed employer, public authority
  LPG connection receipt issued by a distributor of public sector oil companies (IOC, BPCL, HPL).
  Registered letter cover with customer as addressee (but customer should not be the sender)
  Cheque book leaf which contains the full address.
  Pass Book issued by Post Office.
  Proof of address issued by Post Office.
  Motor vehicles registration book / certificate.
  Insurance premium receipt.
  Certificate of residence issued by Government / Local authorities.

These FAQ's are subjected to change(statutory and internally) as and when same becomes applicable